Corporate mission
In the field of transport, logistics and warehousing it is our mission to achieve a leading position by comparison with the competition. In this context we view the success of our customers as being the guarantor of our own success, as well as the of future of our company. We concentrate our efforts on the business activities that we understand and which suit us.
Customer orientation
- We concentrate our efforts on the usefulness and benefit to the customer, and we are committed to identifying ourselves with our customers. The success of the rendered services is measured by the satisfaction it gives the customer.
Quality
- Our services must at all times be performed expertly, with personal competence and high qualification.
- Quality in a generic sense is of first priority for our employees, services, products and internal processes.
- We review the quality of the services performed with specified control circles, and we seek to achieve improvements.
Employees
- Our employees are the key to success. We therefore only employ dedicated and capable personnel.
- We further our employees through training and continuation education.
- We offer our employees high competences and responsibilities.
Management and Organisation
- The independence of others secures our long-term future.
- The customer decides, while we serve and learn from him. For this purpose we maintain a management system in compliance, as a minimum requirement, with ISO 9002.
- Our structures are to be designed as simple and near-to-the-customer as possible. Division and process management accentuate the high degree of self-responsibility of our personnel.
- We set measurable target goals for every business process.
- Executive management exemplifies the specified values and manifests them in the day-to-day business processes.
- Executive management places high demands on the personnel, as well as on themselves.
Suppliers
- We place the same high demands on our suppliers as we do on ourselves.
Environment
- We monitor our own environmental emissions and strive to achieve reductions. We pass on this spirit on to our customers, and in the framework of our services encourage him to behave in a friendly-to-the-environment way.
Welti-Furrer, July 2005
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